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2013 Service Outages

Since its acquisition by Endurance International, Hostgator has suffered an increased incidence of server outages and downtime. Notably, on August 2, 2013 and December 31st, 2013, Endurance International Group’s data center in Provo, Utah, experienced network outages that affected thousands of customers of Bluehost,  HostGator,  HostMonster and JustHost.

May 2014 Blackout

There was another outage on May 19, 2014 that took nearly 9 hours to completely resolve. This problem occurred in their data center in Provo, Utah.

April 2014 Blackout

During the afternoon of April 16, 2014, the data center in Provo, Utah experienced a networking issue that affected customers of HostGator,[20] HostMonster & Bluehost.  The issue was fully rectified only after 24 hours on April 17, 2014 11.35 AM.

October 2014 Blackout

During the morning of October 29, 2014 Hostgator suffered another major outage that affected their reseller accounts. The company did not immediately announce the cause of the outage, though they stated, on Facebook and their forum, that an OS upgrade was the cause of the issue. (They made the reseller sections of their forum inaccessible to the public, visible only to registered users.)  The server-level problems were resolved on November 2, 2014, almost five days after the outage began. On November 4, 2014, users were still reporting widespread account-level database problems.